I'm crabby about how complicated technology is and how badly the documentation is written. I'm a geekish sort, I'm reasonably intelligent. I used to troubleshoot computers for a living. But the documentation is rife with references which require that you already know the solution to the problem in order to know what to read. Case in point: my wireless connection wasn't working. But I needed to know WHY it wasn't working in order to find the right place in help. If if knew WHY it wasn't working, then I would know how to fix it for pity's sake, and I wouldn't need the freaking help. And the basic help assumes you're an idiot and the reason things aren't working that that you're too stupid to use the mouse. Arghhh!!! That's why tech support continues to get phone calls. Fix that, you geekazoids and maybe you wouldn't have so many calls on hold.